Nah, he has a point. Ubisoft may not care about player experience directly, but they do know that poor reception = less money, so people saying it's shit would get them to change it if they can.
Early Access can't and won't save every game, but it can help. And it's good for the devs too, who get a return on investment before dumping millions of dollars in programmer pay into a game that turns out to be the E.T. NES game.
The real issue is that it's normalized not only releasing games when there's barely any game there, but also charging for the half-baked experience.